Frequently Asked Questions

Both pet resorts are very nice and will provide excellent service and care for your dogs. The prices are the same and registered customers can stay at either location. Both locations have suites, kennels, and crates for boarding.
There are a few differences between the two locations. Our Tustin location is all indoors and has 24 hour emergency Veterinary Services in our complex. Our Riverside location is very large, and has indoor and outdoor play yards as well as a built-in swimming pool.

Please review locations  Riverside or Tustin for an overview and virtual tour

We provide everything our guests need for a comfortable stay. We have beds, blankets, bowls for food and water. We don’t accept customer beds, blankets, or toys and we ask that you keep all your dogs personal belongings at home. Leashes and collars will be stored in a cubby and labeled with your dogs name.

You can decide. We offer “house” food at NO charge. House food is Nutra Nuggets dry kibble.
Please bring the amount of food your dog will need, stored in an airtight container or zip lock plastic bag, marked with first and last name and the serving size. We are unable to store large open bags of food.
*If your food needs to be refrigerated or heated, we can do both. If your dog requires a special diet, we will follow your instructions.

We are proud of our pet resorts and offer tours, by appointment only, 7 days a week. You can also take a tour by clicking on the Virtual Tour menu from the Locations page. Please call to schedule an available appointment and note that our staff cannot accommodate walk-in tours.

  • (949) 559-4200 – 3065 Edinger Ave Tustin CA 92780
  • (951) 588-1200 – 3035 Chicago Ave Riverside CA 92507

We have some breed restrictions. We are no longer able to accept Pit Bull Terriers, Staffordshire Bull Terriers, or American Bull Dogs.

A “meet and greet” is required, for ALL dogs, regardless of breed. We will assess your dogs play style, health and temperament then choose which play group is most appropriate. If your dog shows fear or aggression towards people or other dogs he may not pass the temperament test.

You may not agree with these restrictions but they have enabled us to focus on quality service, less dogs, higher staff to dog ratios, manage play groups appropriately, reduced injuries to dogs and staff and tightened our overall safety procedures.

 

Dogs are grouped into 2 or 3 different play yards according to their size, temperament and activity level. We have a play group for small dogs, large dogs, highly active dogs, and for less active or older dogs. If a guest is not comfortable in their group or they are shy, we may move them to a more appropriate group or provide several breaks. If a dog plays too rough, mounts other dogs, or is out of control, we will remove them from group play. This allows us to provide a safe environment and enjoyable experience for the other dogs.

Ruff House Pet Resort is designed as a social resort for healthy, active dogs. We understand that some dogs are not suited for group play. We offer private walks, individual play and other amenities for dogs that need limited play or special attention.

We don’t offer vaccinations or transportation for Veterinary appointments and scheduled vaccines. All dogs need to have required vaccinations prior to coming in for a tour or stay with us. We always recommend getting required vaccinations at your primary veterinarian 2 weeks before your stay with us. If there is an injury or medical emergency we will transport your dog to a Veterinarian asap.

24 hour Emergency Veterinary Services

  • Tustin- Several Veterinary Specialists open 24 hours and available in our building complex
  • Riverside- Emergency Veterinary Hospital open 24 hours and available 4 miles away 

Ruff House Pet Resort offers crates, kennels, and suites for sleeping.  The buildings for sleeping are indoors, temperature controlled with heat in the winter and air conditioning in the summer. Dogs spend a minimal amount of time in their crate, kennel or suite. They are designed for eating, relaxing and sleeping in the evenings since we are designed for social dogs playing during the day.
*Suites include a full size glass door, raised bed, blankets, food and water bowls. They vary in sizes.

Dogs from the same family may be able to share a kennel or suite but they cannot share a crate. During your scheduled tour you can view the sleeping options and choose which sleeping area is best for your dog.

Dogs are required to be spayed/neutered, if over 1 year old, to stay at Ruff House Pet Resort. We are set up for group play and activities in a social setting. Depending on age, breed, temperament, and available space we may be able to board dogs over 1 year of age that are not spayed or neutered however they cannot attend group play/day care.
*We do not accept females in heat. If your dog goes into heat, during her stay, we will contact you to pick up immediately.

It is important that we take precautions to keep our customer dogs free from illness. Our 6 month policy is consistent with boarding industry best practices and is a standard we keep consistent. Some veterinarians schedule the Bordetella vaccine yearly, however it is required every 6 months for all dogs staying at Ruff House Pet Resort.

We do not accept titers or waivers on vaccines.

*Ruff House Pet Resort has hundreds of dogs checking-in and checking-out each week. The number of dogs contracting canine cough is less than 1%.
Our cleaning procedures, health checks, and vaccine policy ensures the most healthy environment for all our guests.

If you think your dog has contracted an upper respiratory infection or any other illness while staying with us please see a Veterinarian and contact us with a confirmed diagnosis. We record dates and details of customer dogs that are sick.

Ruff House Pet Resort is designed for dogs. Our staff is trained in dog behavior, health, and temperament specific to dogs. We recommend a pet sitter for cats or a veterinary hospital that offers that service.

  • Tustin We are next door to T.H.E. Cat Hospital and we recommend them for cat boarding. You can park in front and drop your dog with us and your cat with them.

Dogs need to be in good health to stay with us. Please contact us to discuss your specific medication needs as we may recommend boarding with a Veterinarian as an alternative.

We will administer medication for anything other than serious medical conditions. Please bring your medication in the original bottle, labeled with the medication name, dogs name, and the exact instructions for when and how much medicine to give. There is a $1 fee per medication dose.

  • PLEASE NOTE: We do not give insulin or injectable medications.
Ruff House Lab Puppy
Ruke at Ruff House Pet Resort in Riverside